Can I get a refund or exchange tickets?

How do refunds work?

Games Organizers have implemented a no refund/exchange policy. Ticket purchasers agree to terms and conditions through the ticketing platform when they create their account. Ticketing terms and conditions are also available for review on the ticketing platform (bottom of each page as per image below). Only under extraordinary circumstance will refunds be considered. Users can submit a service ticket to request a refund by clicking here.

If the request meets the approved reasons for a refund as outlined by the Niagara 2022 Canada Summer Games, Tournkey will process your refund on your behalf. This process can take up to 10 business days depending on your credit card company. Any other refund requests must be approved by the Games Organizers and will be enforced accordingly by Tournkey on their behalf.