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Help Center

Accommodations

Accommodations

Do you need help with securing your travel for an upcoming event or trip?

Where can I find my file number?

Where do I find my team booking contract?

How do my team members book their own room?

Why does my team booking require a credit card?

How has Inflation Effected the travel Industry?

How do I arrange accommodations for my event attendees?

How do I arrange accommodations?

Team Travel

When will the booking link be ready?

Managing Your Team/Group Travel

How does the Payment Process work?

Can I check in early?

How much is parking?

Is the hotel pet-friendly?

Can I check out late?

Does the hotel have accessible rooms?

Does the hotel have adjoining rooms?

What does a minimum stay mean?

Will our rooms be located close together?

Can we book a hospitality room?

I missed the cut-off date. Am I still able to make a reservation?

Why don't we have a certain hotel available to book at?

How do I change the credit card on my reservation?

Can I get a different room type?

Can you tell me who on my team is booked?

What is a cancellation policy?

Why did I not get my first choice of hotels when booking, it was available when I put in my request?

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Support

Are Tournkey Collegiate managers available on weekends?

How do I make changes to my reservation?

Hoteliers

What is the Tournkey hotel portal?

Collegiate

How do I make specific requests when submitting hotel requests?

A hotel we specifically want isn't listed, how can we see if they have availability?

Are meals and meeting spaces included?

Payment

Understanding Hotel Charges for Group Bookings on Tournkey

Is the deposit refundable?