--- title: Help Center description: Do you need help with securing your travel for an upcoming event or trip? --- [Skip to content](https://help.tournkey.com/knowledge/accommodations#main-content) English Show submenu for translations [Support](https://help.tournkey.com/knowledge/kb-tickets/new) ![](https://help.tournkey.com/hs-fs/hubfs/FULL-WIDE-WHITE-A.png?width=200&height=150&name=FULL-WIDE-WHITE-A.png) - [My Tickets](https://help.tournkey.com/support) Open main navigation Close main navigation - [My Tickets](https://help.tournkey.com/support) - English Show submenu for translations - [Support](https://help.tournkey.com/knowledge/kb-tickets/new) - [Contact us](https://help.tournkey.com/knowledge/kb-tickets/new) [Contact us](https://help.tournkey.com/knowledge/kb-tickets/new) Got a Problem? Let us help you find a solution. - There are no suggestions because the search field is empty. 1. [Help Center](https://help.tournkey.com/knowledge) 2. [Accommodations](https://help.tournkey.com/knowledge/accommodations) - [Getting Started](https://help.tournkey.com/knowledge/getting-started) - [My Tournkey Account](https://help.tournkey.com/knowledge/my-tournkey-account#main-content) - [Getting Started](https://help.tournkey.com/knowledge/my-tournkey-account#getting-started) - [Waivers & Contracts](https://help.tournkey.com/knowledge/my-tournkey-account#waivers-contracts) - [Profile](https://help.tournkey.com/knowledge/my-tournkey-account#profile) - [Team App](https://help.tournkey.com/knowledge/team-app#main-content) - [Payment](https://help.tournkey.com/knowledge/team-app#payment) - [Team Details](https://help.tournkey.com/knowledge/team-app#team-details) - [Registration](https://help.tournkey.com/knowledge/team-app#registration) - [Accommodations](https://help.tournkey.com/knowledge/accommodations#main-content) - [Managing Your Team/Group Travel](https://help.tournkey.com/knowledge/accommodations#managing-your-team-group-travel) - [Support](https://help.tournkey.com/knowledge/accommodations#support) - [Collegiate](https://help.tournkey.com/knowledge/accommodations#collegiate) - [Hoteliers](https://help.tournkey.com/knowledge/accommodations#hoteliers) - [Payment](https://help.tournkey.com/knowledge/accommodations#payment) - [Ticketing](https://help.tournkey.com/knowledge/ticketing) - [Organizations](https://help.tournkey.com/knowledge/organizations#main-content) - [Account](https://help.tournkey.com/knowledge/organizations#account) - [Point of Sale](https://help.tournkey.com/knowledge/organizations#point-of-sale) - [Users](https://help.tournkey.com/knowledge/organizations#users) - [Player App](https://help.tournkey.com/knowledge/player-app#main-content) - [Teams](https://help.tournkey.com/knowledge/player-app#teams) - [Create & Edit](https://help.tournkey.com/knowledge/player-app#create-edit) - [Event App](https://help.tournkey.com/knowledge/event-app#main-content) - [Payments](https://help.tournkey.com/knowledge/event-app#payments) - [Marketing](https://help.tournkey.com/knowledge/event-app#marketing) - [Event Setup](https://help.tournkey.com/knowledge/event-app#event-setup) - [Registrations](https://help.tournkey.com/knowledge/event-app#registrations) - [Travel](https://help.tournkey.com/knowledge/event-app#travel) - [Events](https://help.tournkey.com/knowledge/event-app#events) - [Facility Management](https://help.tournkey.com/knowledge/event-app#facility-management) - [Marketing](https://help.tournkey.com/knowledge/marketing) - [Volunteering](https://help.tournkey.com/knowledge/volunteering) - [Event Tourism](https://help.tournkey.com/knowledge/event-tourism) # Accommodations Do you need help with securing your travel for an upcoming event or trip? - [How has Inflation Effected the travel Industry?](https://help.tournkey.com/knowledge/price-are-higher-than-our-previous-season-why-is-this) - [How do my team members book their own room?](https://help.tournkey.com/knowledge/how-do-my-team-members-book-their-own-room) - [Where can I find my file number?](https://help.tournkey.com/knowledge/where-can-i-find-my-file-number) - [Where do I find my team booking contract?](https://help.tournkey.com/knowledge/where-do-i-find-my-team-booking-contract) ## Managing Your Team/Group Travel - [Why does my team booking require a credit card?](https://help.tournkey.com/knowledge/why-does-my-reservation-require-a-credit-card) - [A hotel we specifically want isn't listed, how can we see if they have availability?](https://help.tournkey.com/knowledge/a-hotel-we-specifically-want-isnt-listed-how-can-we-see-if-they-have-availability) - [What is a cancellation policy?](https://help.tournkey.com/knowledge/what-is-the-cancellation-policy) - [Why did I not get my first choice of hotels when booking, it was available when I put in my request?](https://help.tournkey.com/knowledge/why-did-i-not-get-my-first-choice-of-hotels-when-booking) - [Can we book a hospitality room?](https://help.tournkey.com/knowledge/can-we-book-a-hospitality-room) - [Will our rooms be located close together?](https://help.tournkey.com/knowledge/will-our-rooms-be-located-close-together) - [How does the Payment Process work?](https://help.tournkey.com/knowledge/can-i-pay-using-debit) - [What does a minimum stay mean?](https://help.tournkey.com/knowledge/what-does-a-minumum-stay-mean) - [How do I change the credit card on my reservation?](https://help.tournkey.com/knowledge/how-do-i-change-my-credit-card) - [Does the hotel have adjoining rooms?](https://help.tournkey.com/knowledge/does-the-hotel-have-adjoining-rooms) - [Does the hotel have accessible rooms?](https://help.tournkey.com/knowledge/does-the-hotel-have-accessible-rooms) - [How much is parking?](https://help.tournkey.com/knowledge/how-much-is-parking) - [Can I check out late?](https://help.tournkey.com/knowledge/can-i-check-out-late) - [Can I check in early?](https://help.tournkey.com/knowledge/can-i-check-in-early) - [Is the hotel pet-friendly?](https://help.tournkey.com/knowledge/is-the-hotel-pet-friendly) - [Can you tell me who on my team is booked?](https://help.tournkey.com/knowledge/can-you-tell-me-who-on-my-team-is-booked) - [I missed the cut-off date. Am I still able to make a reservation?](https://help.tournkey.com/knowledge/i-missed-the-cut-off-date.-how-can-i-make-a-reservation) - [Can I get a different room type?](https://help.tournkey.com/knowledge/can-i-get-a-different-room-type) - [Why don't we have a certain hotel available to book at?](https://help.tournkey.com/knowledge/why-dont-we-have-a-certain-hotel) See less ▼ ## Support - [How do I make changes to my reservation?](https://help.tournkey.com/knowledge/how-do-i-make-changes-to-my-reservation) - [Are Tournkey Collegiate managers available on weekends?](https://help.tournkey.com/knowledge/are-tournkey-collegiate-managers-available-on-weekends) ## Collegiate - [How do I make specific requests when submitting hotel requests?](https://help.tournkey.com/knowledge/how-do-i-make-specific-requests-when-submitting-hotel-requests) ## Hoteliers - [What is the Tournkey hotel portal?](https://help.tournkey.com/knowledge/what-is-the-tournkey-portal) ## Payment - [Understanding Hotel Charges for Group Bookings on Tournkey](https://help.tournkey.com/knowledge/will-my-card-be-charged-in-advance) - [Is the deposit refundable?](https://help.tournkey.com/knowledge/is-the-deposit-refundable) [![Chill listening crop-3](https://help.tournkey.com/hs-fs/hubfs/FULL-WIDE-WHITE-A-1.png?width=89&height=24&name=FULL-WIDE-WHITE-A-1.png "Chill listening crop-3")](http://www.tournkey.app) [mailto:email@email.com](mailto:email@email.com) Copyright © 2025, Tournkey Tournament Systems Inc. [Knowledge Base Home](https://help.tournkey.com/knowledge) [Support](https://help.tournkey.com/knowledge/kb-tickets/new) [Book a Demo](https://tournkey.com/demo/) [Blog](https://blog.tournkey.com/) © Tournkey. All rights reserved.