Understanding Hotel Cancellation Fees and Policies

Cancellation Fee Overview

When cancelling a hotel reservation, it is important to be aware of the cancellation policy that applies to your booking. In most cases, the hotel has a 72-hour individual cancellation policy. This means that cancellations must be made at least 72 hours before the scheduled arrival date to avoid penalties.

Cancellation Process

1. Check the Cancellation Policy: Always verify the specific cancellation policy for your reservation, as it can vary by hotel.
2. Notify Tournkey: If you need to cancel, contact our team as soon as possible
   1. By Email: reservations@tournkey.com
   2. By Phone: 519-433-6677
3. Understand the Fees: If you cancel within the 72-hour window the hotel may choose to apply an additional penalty. This is generally a minimum of 1-night room and tax. This is in addition to the non-refundable deposit you paid.

Exceptions

In certain circumstances, such as inclement weather, hotels may allow exceptions to their cancellation policies. Under any other unique circumstance the hotel will consider the internal and external factors before deciding to apply their policy.

Conclusion

Understanding the cancellation fee and policy is crucial when making hotel reservations. Always check the specific terms associated with your booking and act promptly if you need to cancel to minimize potential fees.