---
title: Why did I not get my first choice of hotels when booking, it was available when I put in my request?
description: Our booking request process is first come first serve.
---
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# Why did I not get my first choice of hotels when booking, it was available when I put in my request?
## Our booking request process is first come first serve.
We understand how frustrating it can be to select a preferred hotel during registration only to receive a different one in your confirmation. Here are some common reasons this might happen—and how we manage availability to give you the best possible experience.
### 🏨 1. Real-Time Availability Can Change Quickly
Hotel inventory is dynamic. While your preferred hotel may have shown availability when you started registration, it’s possible that:
- Another user completed their booking just seconds before you
- Group blocks reached capacity before your submission was finalized
- The hotel system had a delay in updating room counts
To protect group rates and ensure fair distribution, hotel blocks operate on a first-come, first-served basis.
### 📝 2. Room Requests Are Not Always Guaranteed
If your hotel selection is made via a **request-based system**, it means your choice is not immediately confirmed. Our team works behind the scenes to fulfill requests in the order they are received, based on:
- Room availability
- Room type preferences
- Hotel group contract terms
If your first choice isn’t available, we’ll confirm the closest match or assign an alternate hotel with similar features or proximity.
### ✅ 3. What Happens Next
If you did not receive your preferred hotel:
- Check your confirmation email for your assigned hotel details
- If you believe there was an error, contact our support team at [support@tournkey.com](mailto:support@tournkey.com) for assistance
- We’ll do our best to adjust your reservation if space becomes available or offer comparable options
We know accommodations are a key part of your event experience and are committed to helping make your stay as smooth as possible.
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