Understanding the important deadlines regarding your hotel payments
Introduction: At Tournkey, we understand that planning group travel involves many moving parts, and flexibility is key. To provide you with the best experience, we want to clarify our hotel deposit policy regarding group bookings. Read on to understand how hotel deposits work and what happens if you need to cancel or modify your reservation.
Understanding Hotel Deposits:
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Timing of Deposit Charges: When you make a group hotel booking through Tournkey, a deposit is typically required to secure your reservation. It's important to note that we do not charge this deposit to your card immediately upon booking.
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Charge Trigger: Group Cancellation Deadline: The deposit will only be charged to your credit card when the group cancellation deadline passes. This means you have the flexibility to make changes or even cancel your reservation without incurring the deposit charge up until that specific deadline.
Individual Cancellation Policy:
- Qualifying for Individual Cancellation: Even after the group cancellation deadline has passed and the deposit has been charged, individual travelers within the group may still qualify for the hotel's individual cancellation policy on the remaining balance for their room. This means that if you need to cancel your reservation after the group cancellation deadline, you may be eligible for a refund on the portion of the booking that is not covered by the deposit.
Deposit Becomes Non-Refundable:
- Important Note: While individual travelers may still be eligible for refunds according to the hotel's policy, the deposit itself becomes non-refundable after the group cancellation deadline has passed. This means that the portion of your booking covered by the deposit will not be refunded.
Managing Your Reservation:
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Flexibility is Key: We understand that plans can change. If you need to modify or cancel your reservation, we recommend doing so well in advance of the group cancellation deadline to maximize your flexibility and minimize potential charges.
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Contact Support: If you have questions about your reservation, the deposit, or the cancellation policy, our customer support team is here to assist you. Feel free to reach out with any inquiries.
Conclusion: Tournkey's hotel deposit policy is designed to provide you with flexibility and clarity when booking group accommodations. Remember that while the deposit becomes non-refundable after the group cancellation deadline, individual travelers may still be eligible for refunds according to the hotel's individual cancellation policy on the remaining balance of their room. We're here to support you throughout your booking process, so don't hesitate to get in touch if you have any questions or need assistance.
We hope this article has clarified our hotel deposit policy. Safe travels and enjoy your stay!
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