Policies may vary by hotel
Introduction: When booking hotels as part of a group on Tournkey, it's important to understand the individual charges you may encounter during your stay. In this article, we'll cover best practices used by hotels to pre-authorize room, tax, and incidental charges on the day of arrival, and clarify that these charges are separate from the non-refundable deposit charged by Tournkey.
Individual Hotel Charges:
Pre-Authorization: Hotels often practice pre-authorization of your credit card on the day of arrival. This is a common procedure to ensure that your card is valid and has sufficient funds to cover your stay.
Charges Included: The pre-authorization typically covers room charges, taxes, and a certain amount for incidentals (e.g., room service, minibar). The specific amount varies from hotel to hotel and may depend on the length of your stay.
Holding Funds: During the pre-authorization process, the hotel holds the specified amount on your card as a pending charge. It's important to note that this doesn't mean you have been billed yet; it's a hold on those funds to ensure they are available.
Duration of Hold: The duration of this hold can vary but is often released shortly after your stay, assuming there are no additional charges or disputes.
Separate from the Non-Refundable Deposit:
- Important Distinction: The pre-authorization and any subsequent charges for room, tax, and incidentals are separate from the non-refundable deposit charged by Tournkey to secure your group booking. The deposit is typically charged at the time of booking and is not related to the hotel's payment process.
Communication: It's a good practice to communicate with the hotel's front desk if you have any specific concerns or questions about the pre-authorization or charges. They can often provide details about the amounts being held and the release process.
Keep an Eye on Your Card: While the pre-authorization hold is standard, it's essential to monitor your credit card statement during and after your stay to ensure that the hold is released correctly.
Budget Accordingly: Be aware of the potential for pre-authorization holds when planning your trip. Ensure that your credit card has sufficient available credit to cover both the pre-authorization and any other expenses during your stay.
Conclusion: Understanding individual hotel charges, including pre-authorization for room, tax, and incidentals, is important when booking group accommodations through Tournkey. Remember that these charges are separate from the non-refundable deposit collected by Tournkey to secure your booking.
By being aware of these practices and budgeting accordingly, you can enjoy a smooth and hassle-free stay at your chosen hotel. If you have any specific questions or concerns about hotel charges, we recommend reaching out to the hotel directly for clarification and assistance.
We hope this article provides clarity on individual hotel charges for group bookings. Safe travels and enjoy your stay!